FAQ

Frequently Asked Questions

Payment Methods:

• Do you support Afterpay or ZipPay?
  Yes, we support both AfterPay and ZipPay. AfterPay is open to Australian residents - Buy Now, Pay Later, Interest Free Shopping. 

About Us:

• Are your products Child Safe?
  Yes, absolutely! Your child's safety is our first priority and we strive to source 100% BPA Free, Food Grade Silicone across our entire range of silicone based products so you can have peace of mind knowing your child is happy and healthy. 
  
  
• Are your dining products Microwave Safe?
  Yes! We strive to make your life as easy as possible, that is why all of our products are Microwave and Dishwasher Safe. Along with that, they are also water and stain resistant. 
  
  
• How long have you been in business?
  Bug & Co was founded in 2021 and was created in order to bring you a range of products that are affordable, vibrant and eye catching, whilst also utilising the latest ergonomic designs to make life that little bit easier for both you and your little bugs.
  
  
• Where do you operate from?
  We are based and Ship directly out of Perth, Western Australia.
  
  
• What makes you different to your competitors?
  Bug & Co focuses on vibrant, eye catching colours across our range of gorgeous products. We stock all of our products on hand and ship directly out of Perth, ensuring that you get your packages as quick as possible right across the country. We strive to shout out and appreciate our customers through our social media platforms, where we are heavily influenced on what to stock through your feedback. 

Returns

• Do you Accept Returns and Exchanges?
  Yes, we do accept returns! for more information on this please visit our Refunds Policy page here: www.bugandco.com/pages/refund-policy

Shipping 

• How long does it take for an order to be processed?
  We strive to have all of our orders processed within 48 hours of your order being received. 
  
  
• Where do you ship?
  We currently only ship to Australia and New Zealand. All packages are processed and shipped out of Perth, Western Australia. 
  
  
• Who do you use to ship and what are your prices?
  All of our packages are sent Via Australia Post and are prices are as follows:
  - Standard Shipping ( 3 - 7 Days): Free with Orders Over $30 Via
  Australia Post
  - Standard Shipping ( 3 - 7 Days): $10 with Orders Under $30 Via
  Australia Post
  - Express Shipping ( 1 - 4 Days): $15 Via Australia Post